Returns and Replacements Policy
At OPPO, we stand by the quality of our electronics and offer a 15-day hassle-free return policy for devices in their original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick exchange or refund.
Initiate Your Request
Log in to your OPPO account, navigate to 'My Orders', and select the 'Return/Exchange' option for the specific device.
Pack the Device
Place the product in its original packaging including all accessories, manuals, and promotional gifts provided at the time of purchase.
Schedule a Pickup
Choose a convenient time slot for our authorized courier partner to collect the package from your doorstep at no additional cost.
Quality Inspection and Refund
Once our technicians verify the device's condition, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing